BRINGING HUMANITY INTO TELEMEDICINE

Bridging the gap between physicians and patients in the new virtual environment

 

Client: MedArrive, a healthcare startup

Role: Graduate Student Consultant on multidisciplinary team, for a 10-week client collaborative studio course with MedArrive


 

the challenge

 

The onset of COVID-19 has further caused a decrease in physician visits. Telemedicine is not ideal, especially for elderly patients. How might we replicate the in-person healthcare experience for the patient within the comforts of their home?

 

the work

 
  • Distilled design research insights from 15 user interviews into product features

  • Final deliverables included MVP wireframes, product roadmap, zero to one product requirement recommendations (MRD and PRD)

 

the impact

 

MedArrive launched in December 2020, with $4.5 million seed funding from Kleiner Perkins and Define Ventures

skills

 

Design Research, Low-Fi Wireframing, Product Roadmap Planning