BRINGING HUMANITY INTO TELEMEDICINE
Bridging the gap between physicians and patients in the new virtual environment
Client: MedArrive, a healthcare startup
Role: Graduate Student Consultant on multidisciplinary team, for a 10-week client collaborative studio course with MedArrive
the challenge
The onset of COVID-19 has further caused a decrease in physician visits. Telemedicine is not ideal, especially for elderly patients. How might we replicate the in-person healthcare experience for the patient within the comforts of their home?
the work
Distilled design research insights from 15 user interviews into product features
Final deliverables included MVP wireframes, product roadmap, zero to one product requirement recommendations (MRD and PRD)
the impact
MedArrive launched in December 2020, with $4.5 million seed funding from Kleiner Perkins and Define Ventures